General FAQs
Purpose
To streamline the Critical Supplies and Equipment (CSE) request processes, the province is broadening its vision for Personal Protective Equipment (PPE) stewardship and is shifting to a single coordinated model for the distribution of PPE. In this new model, all public sector and broader public sector organizations will eventually order PPE and CSE, including but not limited to rapid test medical devices, from the government’s stockpile through a single, integrated order management system, called the PPE Supply Portal (PSP).
This document presents Frequently Asked Questions (FAQs) about the PPE Supply Portal (PSP), focusing on information about eligibility and how to get started.
If you have any questions or concerns, please contact your Supply Ontario Point of Contact (PoC) by email, at SCO.Supplies@supplyontario.ca.
Frequently Asked Questions
- What is the PPE Supply Portal?
- Is there a specific browser I should use to access the system?
- Does the PPE Supply Portal (PSP) support ordering in English and French?
- Who is eligible to order online?
- Do end users self-register to the platform?
- Which products can organizations order through the PPE Supply Portal (PSP)?
- Who do I contact if I have questions?
What is the PPE Supply Portal?
The PPE Supply Portal (PSP) is an online ordering system that allows eligible organizations to place orders for personal protective equipment (PPE) and other Critical Supplies and Equipment (CSE), including but not limited to rapid test medical devices, from the Ontario government’s pandemic stockpile. You will be able to select products from a pre-determined list, based on the needs of your organization.
Is there a specific browser I should use to access the system?
Users accessing the PPE Supply Portal (PSP) can use any browser but will have the best experience using Google Chrome.
Does the PPE Supply Portal (PSP) support ordering in English and French?
Yes, the PSP does support ordering in English and French. The chosen language of the website when an order is placed will establish the language of all communications related to that order.
For example, if a user has the website in the English setting, all communications for that order will be in English. Please note, that if a user is looking at their Order History and switches the website to French, some of the text may not change to French if the order was placed when the website was in the English setting.
Who is eligible to order online?
Eligibility to order personal protective equipment (PPE) and other critical supplies and equipment (CSE), including but not limited to rapid test medical devices, through the PPE Supply Portal (PSP) is broadening. Access to the PSP is being granted in phases, where in-scope organizations will be notified prior to being granted access to the system. At the end of implementation, all health and non-health organizations will be eligible to request supplies through the PSP.
If you have any questions or concerns, please contact your Supply Ontario Point of Contact (PoC) via email, at SCO.Supplies@supplyontario.ca.
Do end users self-register to the platform?
During the initial phases of implementation, organizations will have their registration completed for them. This will include the creation of a profile that reflects the organization’s name, address(es), and other relevant details. After the organization’s profile is created, it will be saved within the system and can be used for reviewing and placing orders. In some circumstances, organizations might be required to validate/complete profile elements.
If you have any questions or concerns about your organization's eligibility or registration status, please contact your Supply Ontario Point of Contact (PoC) by email, at SCO.Supplies@supplyontario.ca.
Which products can organizations order through the PPE Supply Portal (PSP)?
Products are provided through the PSP, subject to availability and Chief Medical Officer of Health (CMOH) guidelines. Substitutions may occur (e.g., sanitizing spray in the place of sanitizing wipes) based on product availability or the specific needs of your organization. In addition, other critical supplies and equipment, including but not limited to rapid test medical devices, may be made available to your organization.
If you have any questions or concerns about available products, please contact your Supply Ontario Point of Contact (PoC) by email, at SCO.Supplies@supplyontario.ca.
Who do I contact if I have questions?
A Help Desk has been established to provide you with technical support. Please contact the Help Desk if you need assistance with resetting your password, searching for a product, logging in, or the system is down.
The Help Desk hours of operation are 8:00am–5:00pm ET, 7-days a week, excluding statutory holidays. They can be contacted by telephone at 416-246-7172 (local) or toll-free at 1-888-444-9102 or by email at ppesupplyportalhelp@ontario.ca.
Alternatively, if you have any questions about your order, delivery, account creation, account details, available products, or placing emergency orders, please email your Supply Ontario Point of Contact (PoC) at SCO.Supplies@supplyontario.ca. Supply Ontario PoCs are available 9:00am-5:00pm on weekdays, and as needed in urgent situations.
